Privacy Policy

hello TURF
Effective Date: January 9th, 2026

hello TURF ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit a lead form, request a quote, or communicate with us through advertising platforms, phone, or text.

Information We Collect

We collect information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Property address or service location
  • Project details, photos, or messages

We may also automatically collect limited technical data when you visit our website, such as:

  • IP address
  • Device and browser type
  • Pages visited and interactions on our site

This information helps us improve our website, marketing, and customer experience.

How We Use Your Information

Your information is used to:

  • Respond to inquiries and provide estimates
  • Schedule consultations and installations
  • Communicate about your project or services
  • Deliver and optimize advertising and marketing campaigns
  • Comply with legal or regulatory obligations

We do not sell your personal information.

Advertising & Lead Forms (Google & Meta)

We collect leads through:

  • Our website contact forms
  • Google Local Services Ads (LSA)
  • Google Ads
  • Facebook and Instagram (Meta) lead forms

When you submit your information through these platforms, it is used only to respond to your request, provide services, and communicate with you regarding hello TURF offerings.

We may use advertising tools such as pixels, tags, or cookies to measure ad performance and improve relevance, in accordance with platform policies.

Calls, Text Messages & Consent

If you provide your phone number, you consent to receiving calls and/or text messages from hello TURF related to your inquiry, quote, or project.

  • Message and data rates may apply
  • You may opt out of text messages at any time by replying STOP

Sharing Your Information

We may share your information only with:

  • Trusted service providers (CRM systems, scheduling tools, call tracking, or marketing platforms)
  • Advertising platforms solely for lead tracking and optimization
  • Legal or regulatory authorities if required

All partners are required to protect your information and use it only for authorized business purposes.

Data Security

We use reasonable administrative and technical safeguards to protect your personal information. While no system is completely secure, we take appropriate measures to reduce risk and protect your data.

Cookies & Tracking

Our website may use cookies or similar technologies to enhance functionality, analyze traffic, and improve advertising performance. You can manage cookie preferences through your browser settings.

Your Privacy Choices

You may request to:

  • Access or update your personal information
  • Opt out of marketing communications
  • Request deletion of your information (subject to legal or business requirements)

To make a request, contact us using the information below.

Children's Privacy

hello TURF does not knowingly collect personal information from individuals under the age of 13.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

hello TURF
📍 Central Texas
📞 512-317-5400
📧 hello@hello-turf.com