Terms of Service

hello TURF
Effective Date: January 9th, 2026

These Terms of Service ("Terms") govern your use of the hello TURF website and services. By visiting our website, submitting a request for information, or engaging hello TURF for services, you agree to these Terms.

Services

hello TURF provides artificial turf design, supply, and installation services for residential and commercial properties. All services are subject to availability, site conditions, and acceptance of a written estimate or contract.

Estimates & Pricing

  • Estimates are provided based on information available at the time of the site visit or consultation.
  • Pricing may change due to site conditions, material availability, scope changes, or customer-requested modifications.
  • Written approval is required before work begins.

Scheduling & Project Timeline

  • Project start dates and completion timelines are estimates and may vary due to weather, material delivery, site readiness, or unforeseen conditions.
  • hello TURF is not responsible for delays beyond its reasonable control.

Customer Responsibilities

You agree to:

  • Provide accurate property information and access to the job site
  • Obtain any required HOA approvals or permits (unless otherwise agreed in writing)
  • Mark or disclose known underground utilities, irrigation lines, or obstructions
  • Ensure pets, children, and personal property are kept clear of work areas

Payments

  • Payment terms will be outlined in your estimate or contract
  • Deposits may be required prior to scheduling
  • Final payment is due upon project completion unless otherwise stated in writing

Late payments may delay scheduling or warranty service.

Cancellations & Rescheduling

  • Cancellations or rescheduling requests should be made as early as possible
  • Deposits may be non-refundable once materials are ordered or labor is scheduled

Warranty

hello TURF offers workmanship warranties and manufacturer turf warranties as outlined in your written agreement. Warranties do not cover:

  • Normal wear and tear
  • Damage from misuse, neglect, pets, or acts of nature
  • Modifications or repairs performed by others

Limitation of Liability

To the fullest extent permitted by law:

  • hello TURF shall not be liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid for the services provided

Website & Advertising Disclaimer

Information on our website, Google Local Services Ads, and Meta platforms is provided for general informational purposes and does not constitute a binding offer.

Submitting a form or calling hello TURF does not create a contract unless confirmed in writing.

Communications Consent

By providing your contact information, you consent to receiving calls, emails, or text messages related to your inquiry, estimate, or services.

You may opt out of text messages at any time by replying STOP.

Intellectual Property

All website content, images, logos, and materials are the property of hello TURF and may not be used without written permission.

Governing Law

These Terms are governed by the laws of the State of Texas.

Changes to These Terms

hello TURF may update these Terms from time to time. Updates will be posted on this page with an updated effective date.

Contact Information

hello TURF
📍 Central Texas
📞 512-317-5400
📧 hello@hello-turf.com